Today I had a connection problem with a Sonicwall CDP 1440i. I could not connect using either the Enterprise Manager or the Agent Tool. I could bring up the Sonicwall CDP login page in a browser, however it would not accept my user name and password. When I entered the wrong user name and password it displayed an error message at the bottom of the screen about being out of space.
So, I called Sonicwall support and got Frank. Frank had to login remotely and do some of his Sonicwall magic to fix it and then all worked fine. So, unfortunately I don't have a fix to offer other than call Sonicwall.
Frank let me know that this was a known issue that had been happening lately. I expressed my concern about the other units I have installed that did not have current support agreements, but did have valid warranties. Frank let me know that if I was unable to connect to the unit then they would either RMA it or tell me how to fix it if the unit was still under hardware warranty, but out of the support agreement. Frank wasn't one of those evil support guys (like the guy I had to talk to from QuickBooks later in the day), he actually knew what he was talking about, fixed the problem quickly, and gave me good advice about the other units. Thanks Frank!
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