Picture by Peter Kaminski.
1. They say, "You know, we just want it (referring to everything) to work and not have to call you to come out here again (implying everything must work forever - nevermind the upgrades)"
2. They say, "Our accountant has said we spent too much money on support last year." Even though they spent more the previous year, and appx 1/3 of what they spent in the year was because a previous computer guy installed illegal software. Even though when I compared what they spent to a competitor of theirs it was 4 times less - a competitor who by the way has a network that works pretty darn good because they listen to what I say. (They thought they shouldn't be compared).
3. They say, "We can't remember you saying we needed to get rid of Norton Internet Security, even though it was on the last invoice and I had told them at least 3 times."
4. They say, "It's (referring to everything) is not working when 1 out of 5 programs is not working.
5. They say, "It's a program we use everyday but we are not sure if it worked at all in the last year."
6. They do, "Use two other computer people for support in the last 3 or 4 years and end up coming back after they find out those guys suck"
7. They say, "We should be paying $40 per hour for computer support." When the worst company in town (that employs one of the guys in #6) charges $60 per hour.
8. They say, "You fix stuff and then we don't know if it works and we have to redo it." Even though I follow up after every service call and they say it's working great (good thing I take notes of date time and person I spoke to about how great the service was).
9. They have, a hateful attitude and blame instead of just stating there is a problem and they would like to get a better understanding.
10. They say, "If you ever want to work in this town again, you will do blah blah blah!"
That's when you know it's time to fire the client and say goodbye. By this point they've built up too much resentment and are refusing to look at facts.
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