I have a client running Notesmith 2008 and their computer locked up and they had to hard shutdown. When they booted up they found that their data was no longer accessible. Notesmith 2008 would open, but you couldn't see any of the client list. More bad news, their backup had been modified by an employee and no longer included Notesmith data. So, here is what we found out. Notesmith automatically backs up every five days. It creates a backup zip file in the folder c:\princeton\notesmith 200x\data\backup\zip. The way to get the data back is below:
1. Open Notesmith 2008
2. Click File, Utilities
3. Select the restore button
4. Change the drive letter from A to C (until you do this you will not be able to proceed)
5. Click zip file and then click restore
It will automatically bring up your backups and then you can select the backup file you want to restore. Hope this saves someone some frustration. This is the first time in 8 years I've set someone up on a backup system and then the settings were change and data was ALMOST lost. Fortunately, the story has a good ending. The data was recovered and of course we setup a new backup system so this doesn't happen again!
No comments:
Post a Comment